FAQ

YES! Northstar Pathology Labs is accredited by NABL, which is considered as the Gold Standard for Lab accreditation in India. National Accreditation Board for Testing and Calibration Laboratories (NABL) is an autonomous body under the aegis of the Department of Science & Technology, Government of India, and is registered under the Societies Act. The international standard currently followed by NABL is ISO 15189, specific for medical laboratories.

Yes. Northstar is a fully equipped to do most Tests Under-One-Roof in Haematology, Biochemistry, Immuno assay and Clinical Pathology. We have the most advanced facilities for performing infectious diseases of molecular pathology including Covid-19.

The Lab is operational between 8 am till 8 pm IST. Northstar Lab is committed to serve its clients in the best possible way. The lab timings are also visible on the main home page of our website www.northstarlabs.in

Our call centre no. +91 8488 014 015 is available for both WhatsApp messages and voice calling. In Northstar, customer satisfaction and feedback are extremely critical & we aspire to work on them as fast as possible. The phone numbers and home collection numbers are mentioned on the main Home page of our website www.northstarlabs.in as well.

At the start, you can book a testing slot online on our website www.northstarlabs.in After that, you just need to reach our centrally located Lab at “Northstar Pathology Labs, Basement, N Block, Mondeal Business Park, Near Gurudwara, S G Highway, Ahmedabad 380054” & simply show your booking confirmation code

After confirmation, you will be directed toward sample collection Room and Northstar’s trained and experienced Phlebotomists will collect the sample. This entire process will be completed with utmost safety precautions and minimum contact of people to minimize all the risks.

YES! Northstar aims to serve its clients in every possible way. You can book a Home collection by simply sending a WhatsApp message OR calling on our call centre no. +91 8488 014 015 OR by visiting our website www.northstarlabs.inJust follow the steps and your home collection will be booked in a jiffy.

Yes. At NorthStar Labs, we value your time. You can visit our website www.northstarlabs.in OR WhatsApp us OR call us on +91 8488 014 015 and pre-book a slot for walk-in visit as well. You will be assigned a specific time schedule and a booking confirmation code will be shared with you so that you do not have to wait for long hours for sample collection.

Adequate measures have been taken to maintain all Covid Protocols & social distancing at our Lab “Northstar Pathology Labs, Basement, N Block, Mondeal Business Park, Near Gurudwara, S G Highway, Ahmedabad 380054.”

Thanks for giving us a chance to serve you. Your home collection visit request reaches to phlebotomists as soon as you book an appointment, and they try to arrive at the address at the earliest. All our Phlebotomists are highly trained and experienced. To ensure your availability at that time, they would call you before reaching your house.

For any further query, you can reach out to us thru WhatsApp/Call/Website and we will be glad to resolve all of your queries.

Once your report is generated, you will be informed through SMS, WhatsApp, and Mail. You will get a PDF report, which can be easily shared with others like your family or doctors.

At any time, you can check the status of your report through WhatsApp (+91 8488 014 015).

You can also check and download your past reports by logging into our website www.northstarlabs.in.

YES. As per Government directive, registration of all patients for Covid 19 testing are compulsory, however samples of all patients of a family can be taken in single home visit. For instance, if there are four family members, we will take home visit charge of Rs 900 of one patient & Rs 700 (without home visit charge) in case of other family members.

While booking home visit, single mobile number is sufficient. However, mobile numbers of each patient (if available) is needed at the time of registration.

Yes. Home visit of all family members can be booked in one transaction.

Once your booking is confirmed, Northstar Labs will send you a WhatsApp message/SMS. We will send you an e-mail as well. You can also check the same in the "My Orders" section.

After you have completed the booking, we will send you a CONFIRMATION email and SMS with order details. Post that, our home collection team will call you to confirm a mutually convenient sample collection time.

No. Northstar believe in complete openness, transparency & trust. The amount shown to you at the time of booking confirmation is the amount that we have charged from you (online payment) or will charge from you at the time of sample collection (cash on collection).